Construction Quality & the Cost of Rework: Comprehensive Guide to Quality Metrics for Contractors

In the fast-paced world of construction, defining "quality" can be like hitting a moving target. Each stakeholder—from general contractors to subcontractors and project owners—has unique expectations.

Virtual Training

This course, crafted by a seasoned Quality Director with hands-on experience in implementing quality metrics at two leading General Contracting firms, delivers actionable insights into quality management for construction projects. Learn how to set benchmarks, gather data, and use quality metrics to not only meet but exceed project goals.

Learning Outcomes:

  1. Deciphering Quality Metrics: Gain a robust understanding of the key quality metrics that every contractor should monitor and how these metrics fit into your day-to-day operations.
  2. Data Collection Strategies: Master techniques for collecting and recording quality metrics that provide value to general contractors, subcontractors, architects/engineers (A/E), and project owners, especially in the realms of life safety, building integrity, occupant comfort, and on-site contractor safety.
  3. Practical Application of Metrics: Learn how to employ the metrics you’ve collected to more effectively manage project outcomes and team expectations.
  4. Lessons Learned Framework: Understand how to utilize collected metrics for establishing an impactful Lessons Learned Program, setting your projects up for long-term success.
  5. Proactive Measures: Discover how to use quality metrics in pre-installation meetings and in the selection process for contractors or A/E firms, ensuring a smooth project journey from start to finish.

By the end of this course, you’ll be well-equipped with a toolbox of quality metrics and best practices that will empower you and your team to deliver construction projects of the highest caliber.

About the Instructors

Corey Zussman
Corey Zussman, Director of Quality, Illinois and Wisconsin (Pepper Construction Company)

Corey Zussman, AIA, NCARB, ALA, RBEC, RRC, REWC, RWC, RRO,, CQM, CxA+BE, BECxP, CABS, LEED® AP BD+C, Level II Thermographer

As a forensic architect registered in several states, Corey Zussman has practiced in the construction industry for more than 30 years. He specializes in building envelope, restoration, preservation, life safety, and interior finishes. While working on an average of 50-75 projects a year, Corey conducts constructability reviews, pre-installation meetings, comprehensive envelope meetings, and construction observations. He has also become known for providing educational opportunities throughout the industry and has produced more than 150 “lessons learned” papers. Topics include building envelope and life safety concerns and enable Corey to proactively address issues during design review, pre-construction, and construction. In addition, he has over 10 industry articles about building envelope and life safety topics and is also a frequent presenter at local and national conferences and Associations. Visit www.pepperquality.com homepage to access all of Corey’s lessons learned papers and a list of over 45 AIA CES Presentations.

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