Conflict Resolution Skills
In this course, you will learn techniques for people in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations.

In this course, you will learn techniques for people in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations.
COURSE CONTENT
AN INTRODUCTION TO CONFLICT RESOLUTION
- What is Conflict Resolution?
- Understanding the Conflict Resolution Process
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
FOCUSING ON INDIVIDUAL NEEDS
- Finding Common Ground
- Building Positive Energy and Goodwill
- Strengthening Your Partnership
GETTING TO THE ROOT CAUSE
- Examining Root Causes
- Looking at Cause and Effect
- The Importance of Forgiveness
BUILDING A SOLUTION
- Creating Criteria
- Choosing a Solution