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Conflict Resolution Skills

In this course, you will learn techniques for people in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations.

March 18, 2025 (Tue)
8:00 AM - 12:00 PM
Virtual Training

In this course, you will learn techniques for people in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations.

COURSE CONTENT

AN INTRODUCTION TO CONFLICT RESOLUTION

  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

FOCUSING ON INDIVIDUAL NEEDS

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership

GETTING TO THE ROOT CAUSE

  • Examining Root Causes
  • Looking at Cause and Effect
  • The Importance of Forgiveness

BUILDING A SOLUTION

  • Creating Criteria
  • Choosing a Solution

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