Problem Solving–Tools for Teams

Ask the 5 Whys. Join your facilitators, Andy, Kyle and Dan, as they add new problem-solving tools to your toolbox. Students will work together in small groups to improve actual student-submitted project issues, risks, and opportunities.

To help us with things like:

1.    Make sure we are solving the right problem.
2.    To get buy-in to our counter measures.
3.    Clearly define who is taking responsibility for which pieces.
4.    Solve the Root Cause, not the symptom.

Schedule and Tools explored:

Day 1:
1.    5 Why Method (Simple, do it in five minutes on one hand).
2.    Fast-Track Problem Solving (3 Powerful Questions leading to team analysis and specific actions).
3.    Root Cause Analysis (For Complex Problems with multiple causes – a deeper dive using Fishbone Diagram).
a.    This will begin toward the end of Day 1 and be carried over to the beginning of Day 2 as a bridge from Fast-Track to A3, thus forming a solid foundation for learning A3 Problem Solving (a diagram of the Fishbone analysis is often pasted into the A3 analysis section).

Day 2:
4.    A3 Process & A3 Thinking (Summarize any/all of the above in one page with graphics).

By the end of this Workshop, the student will be able to…

⦁    Draft a clear problem statement.
⦁    Determine which Problem-Solving method is best in each potential problem.
⦁    Differentiate between a symptom of a problem and the root cause of that, to assure the problem does not occur again.
⦁    Utilize each of the 4 methods presented.
⦁    Participate in, and possibly lead a team in these 4 methods, as learned through hands-on coached problem solving during the Workshop.
⦁    Name the four principal, problem-solving methods and describe how to implement them.

Schedule of Class 

Friday, April 5, 2024 – 11:30 AM – 2:30 PM ET | 8:30 AM – 11:30 AM PT
Friday, April 12, 2024 – 11:30 AM – 2:30 PM ET | 8:30 AM – 11:30 AM PT

Technology Requirements

Courses are delivered via the Zoom Platform; a webcam and mic are required for participation. Headsets or earbuds are strongly recommended.

Questions? Email us at education[@]agc.org
All individuals who register for or attend this event, by virtue of their registration or attendance, agree to the Code of Conduct, Image Release, and Event Cancellation policies posted here. If you have questions, please contact meetings@agc.org.

When registering select AGC of California as your Chapter.

All individuals who register for or attend this event, by virtue of their registration or attendance, agree to the Code of Conduct, Image Release, and Event Cancellation policies posted here. If you have questions, please contact meetings@agc.org.