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On-Demand

Customer Service Excellence OnDemand

This five-part series will sharpen your awareness of the needs of customers and help you realize how important your contribution is to the success of the entire organization.

Virtual Training

This Course is OnDemand

This course will be hosted at  https://lms.on-demand.academy/ Use your AGC/Atlas Login credentials in order to access your training courses. If you do not have AGC/Atlas Login credentials, please create an account in  https://lms.on-demand.academy/ using the same email address you used when purchasing the course to access the content.

It may take up to 45 minutes for your course to be ready and enrolled.

Contact training@agc-ca.org if you have questions or require assistance.

 

How many times a day are you a customer? For most of us, the number of transactions is great. How are you treated during these encounters? Is it with warmth, courtesy, and respect? Isn’t that what you as a customer expect?

Customers appreciate exceptional service. And that’s where you come in. By demonstrating through quality service your attitude of commitment and caring, you help customers feel satisfied and successful. And when they feel that way, they become loyal customers.

This five-part series will sharpen your awareness of the needs of customers and help you realize how important your contribution is to the success of the entire organization.

This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.

Course Learning Objectives

By taking this online Customer Service Excellence course, the user will learn to:

  • Provide quality service
  • Deal with customers in difficult situations
  • Help you build a comfortable environment for customers and co-workers
  • Make your work more personally rewarding through improved relations
  • Establish positive lines of communication
  • Feel more confident about yourself and your abilities

Course Outline

This online Customer Service Excellence course is made up of the following sections:

  1. Quality Customer Service
  2. The Customer
  3. First Impressions
  4. Customer Care

Course Audience

This Customer Service Excellence online training course was designed for employees and supervisors.

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ProCore Learning Portal

AGC of California is excited to announce that we has partnered with Procore.org to provide our members with FREE access to Procore’s library of continuing education courses. The courses are designed for construction professionals that must complete units to fulfill the learning requirements for license renewals, certification renewals, and organizational memberships. Be sure to check back frequently for new courses and webinars.

Custom Courses

AGC offers customized trainings to member companies based on their needs and priorities. Past custom courses have included Lien Construction Law, Blueprint Reading, and more. Request your custom training course today!

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