Awards Submission Deadline Extended!

On-Demand

Marketing and Customer Service

This Marketing and Customer Service online training course explores the six components in setting up an effective customer service program: strategy, leadership, personnel, design, infrastructure and evaluation.

Learn the value in providing excellence through service and increase customer satisfaction. Satisfaction is the difference between how a customer expects to be treated and how they perceive having been treated. Customer service means all features, acts, and information that augment the customer’s ability to realize the potential value of a core product or service. Customer service is more than just the product or service itself; it includes the warranty that comes with it and all of the other niceties that we expect. In designing your products, customer service should be integrated into it at the early stages of its development.

Virtual Training

This Course is OnDemand

This course will be hosted at  https://lms.on-demand.academy/ Use your AGC/Atlas Login credentials in order to access your training courses. If you do not have AGC/Atlas Login credentials, please create an account in  https://lms.on-demand.academy/ using the same email address you used when purchasing the course to access the content.

It may take up to 45 minutes for your course to be ready and enrolled.

Contact training@agc-ca.org if you have questions or require assistance.

Course Learning Objectives

By taking this online Marketing and Customer Service course, the user will learn:

  • Define customer service.
  • Identify each component of the customer service program.
  • Review the importance and purpose of each component.

​​​​​​​Course Outline

This online Marketing and Customer Service course is made up of the following sections:

  1. Customer Service
  2. The Pillars of Customer Service
  3. Strategy
  4. Leadership
  5. Personnel
  6. Design
  7. Infrastructure
  8. Evaluation

​​​​​​​Course Audience

This Marketing and Customer Service online training course was designed for managers, business owners, and anyone seeking a career in marketing.

Share

Looking for other courses?

ProCore Learning Portal

AGC of California is excited to announce that we has partnered with Procore.org to provide our members with FREE access to Procore’s library of continuing education courses. The courses are designed for construction professionals that must complete units to fulfill the learning requirements for license renewals, certification renewals, and organizational memberships. Be sure to check back frequently for new courses and webinars.

Custom Courses

AGC offers customized trainings to member companies based on their needs and priorities. Past custom courses have included Lien Construction Law, Blueprint Reading, and more. Request your custom training course today!

2022 Legacy Sponsors

Nor-Cal Pipeline Services